Bad Day

Yesterday was really bad day at work for me.
I have waited until now to write about it so I could be a little more calm. It all started at 8am when I just started to board my flight to Burbank. Well those of you that have flown know that airlines board the uppity frequent fliers first. Delta boards them as Zone 1 or Breezeway Boarding. I had 13 passengers eligible for such boarding. I called up the boarding and a very nice man who was traveling with 4 small children, his wife and baby came up and they were all in Zone 1. As they were collecting themselves another party of 2 men came to board. I told them it would be just a couple of minutes before general boarding. As soon as the words were out of my mouth I was verbally attacked by one of the men using R-rated language about my morals and what I could do with them.
I was stunned! I have never EVER! Been cursed at so bad in my life. I was shaking and angry and afraid. My supervisor was near by and told the man, "You're done. You're not flying today. There is no call for that language or behaviour."
I was so embarrassed for the little kids near by and all the other passengers as they were trying to board.
Then the angry man tried to board anyway, with out presenting his ticket. THAT IS A HUGE SECURITY RISK. Finally he sat down and his friend that he was traveling with talked to him and calmed him down. Then the friend came to me and apologized for the angry man. Saying that he's not himself and has a Dr. appointment that afternoon and please let them fly.
The angry man then came and apologized to me. It was a forced not meaningful sorry but I didn't want that angry man following me around all day shouting obscenities at me.
So I let them board and as I was scanning the tickets angry man was starring at my name badge and as he went out the door he called me another name.
I then had my Supervisor follow them out to the plane and pointed angry man out to the flight attendant. And said if he sneezed wrong, makes one grumble about anything kick him off and we're calling the police and he can cool off downtown.
He sat there quietly and the plane got to its destination early.
I was so saddened by his actions.
And it never rains but it pours...
30 min. left of my shift and a flight comes in late and 4 passengers missed their flight. I hate it when it happens. One of the passengers was really nice and one was a jerk. (sorry Spence and Sarah) The jerk was a lawyer, and kept throwing that around and told me that he was going to sue me personally. and my favorite "You don't know who you've messed with!"
I told them all that I was sorry that they missed their flight and I'll try and get you...
they jumped in "WE DIDN'T MISS OUR FLIGHT! YOU LEFT US!!!!!!"
I then had to explain, "You are not on the plane. The plane is now gone. You missed the flight. Here are your options."
Well the lawyer wanted a full refund and a first class ticket on the flight to LAX. "Sir you're using the ticket. I can't give you a refund. If you want a refund you can find another airline to take you there."
"I don't want that. I want a first class seat and cash!"
"let me get my supervisor." Supervisor gave him a boarding car for the LAX flt (not first class) and ground transportation from LAX to the other airport. Just what I offered him. He went away swearing and ranting about suing me and my supervisor.
It just seemed like a non-stop day of grumpies.
Sorry for the rant. It helps to get it out.
Hope you have a great day!
:)